Multi-Channel Merchandising Training - John Lewis
John Lewis are focused on providing a superior shopping experience for their customers. In Feb 2009 we designed and delivered a personalised training course to their web and in-store merchandising staff. The cutting-edge training program brought both digital and non-digital teams in a shared learning experience.
Our specialist program, which involved in-depth pre-consultancy, research, competitor analysis and psychology contributed to an 18.2% annual increase in online sales 2009-2010
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